CRM Manager and Customer Experience Manager

We’re expanding our retail presence and seeking a CRM and Customer Experience Manager for Hedley Studios & Galleries. This role will oversee our CRM database, processes, and strategies to drive customer engagement and retail success.

Key Responsibilities:

• Develop and execute CRM and CX strategies for both brands.
• Manage CRM database and optimize systems.
• Design and deliver targeted CRM campaigns and activation plans.
• Analyze CRM insights, report to senior management, and support retail operations, events, and global lead conversion.

Collaboration and Reporting:

• Report to the Commercial Director, working closely with Marketing, Sales, Client Services, and Finance teams in the UK and New York.

Role Requirements:

• Design automated email journeys for client retention, analyze data for campaign optimization, and oversee global CRM strategy.
• Lead CRM integration with data channels and ensure GDPR compliance.
• Provide Microsoft Dynamics support and training, manage data quality, and liaise with internal/external stakeholders on campaigns and product launches.

Qualifications:

• Experience in CRM/CX within gallery, retail, or luxury sectors.
• Strong sales, CRM, and organizational skills, with a bachelor’s degree preferred. Domestic and occasional international travel required.

This role is ideal for an entrepreneurial, strategic CRM professional eager to shape the future of our customer experience.